FAQ

We do offer free shipping on orders over $75.00 within the US. 

Please use a physical address if you have one, PO Box shipping takes substantially longer, and we have no ability to expedite any shipping to a PO Box address. 

CONTACT QUESTIONS:

If you have any questions about your order, please feel free to email us at: customerservice@deftfamily.com. We are open Monday - Friday from 8AM - 5PM PST. 

What are your operating hours?

Our Customer Care & Shipping Department is open Monday-Friday 8am - 5pm PST excluding holidays and weekends.

  

SHIPPING QUESTIONS:

How quickly do you process and ship your orders?

We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

Note: Due to the high volume of orders during the Holidays and any sales events, please expect additional delays in the shipping of your orders.

How can I track my order status?

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

The cut-off time for same day shipping for Overnight Orders is 10am PST. Any orders placed after that time, will most likely be shipping the following business day.  

Delivery Failure:

In the unlikely event that you receive a notification that your package has been delivered but it does not appear at your home location, please send us an email containing your order number & verified shipping address within 4 days of the failed delivery. If you do not email us within the 5 days, we do not have any ability to file a claim or get your items reshipped.

 

RETURNS AND EXCHANGES QUESTIONS

How to do a return or an exchange?

We accept returns on all USA orders as long as the item is in its original and sell-able condition. We can provide a free USPS return shipping label upon request, so if you need to return any item, please email our customer support for assistance.

Exchanging? 

We want to make sure you get the right size or color, that's why we've made exchanges quick & hassle free. Just follow these simple steps!

- Return your original items to us for a refund in full. We do offer free returns within the US, so feel free to email us to get your label.

- Place a new order in your desired style and size - if there is any cost difference associated on the website, let us know & we'll make sure you're being refunded and charged the exact same amount. 

If you have any questions on the process, send us an email! We're always here to help.

 

To return an item please mail it back to the address below along with your original invoice or packing slip.

Deft Family
2920 S Steele St
Tacoma, WA 98409

Once we receive your package back, it can take us up to 1 week to process your return & refund.

Note: The shipping amount paid for the initial order will not be refunded when an item is returned.